Verifying identity when half the register has no ID
Paying the right person is a compliance requirement and an exclusion risk. Building an identity standard before payments start.
Paying the right person sounds like a solved problem until you are standing at a payment table in a district where a third of adults hold no identity document, several people share a name, and the person in front of you is representing a household rather than themselves.
Two failure directions
Weak verification lets money reach the wrong person, and that harm is usually irreversible — the money is gone and the entitled household is left disputing with an agency that has a signed receipt.
Strict verification excludes. A requirement for national identification, applied without alternatives, systematically excludes the elderly, women in some settings, people displaced from elsewhere, and the very poor — which is to say, the households the standards single out for particular attention.[1]
A rule that says no ID, no payment is not a control. It is a decision about who does not get compensated.
Build the identity record at census, not at payment
The moment to establish who someone is, is when they are standing on their land in front of their neighbours. That is when corroboration is free and unambiguous, and it is months or years before the money is available to attract a false claim.
A workable census-time identity record combines a photograph of the claimant; a geolocated photograph of them at the asset; any document they do hold, photographed rather than described; a biometric where the programme uses one; attestation by local leadership with the attesting person named; and corroboration by two neighbours who are themselves in the register.[2]
A tiered standard
Rather than a single rule, define tiers in advance and publish them:
- Documented. National ID or equivalent, matching the register. Standard process.
- Corroborated. No document, but census-time photograph, attestation and two register-listed neighbours. Payment proceeds with an additional authorisation.
- Contested or unresolved. Competing claims, or corroboration unavailable. Routed to review before payment, with the entitlement preserved.
The point is that tier two exists and is written down. Where it does not, field officers improvise it anyway, inconsistently, and the programme has an undocumented practice instead of a policy.[3]
Documentation support as an entitlement
Where a national identity system exists, helping claimants obtain a document is often the most valuable single assistance a project provides — it unlocks the payment, and it outlives the project. It has to start at census, because the process takes months and because the household will not initiate it alone.
Verification at the payment point
Whatever the tier, the payment event needs its own check against the census-time record: the photograph compared, the biometric matched, the document sighted, and the confirmation recorded against the household record rather than on a separate schedule.
Where identity is verified only against a payment list compiled elsewhere, the control is illusory — the list is what an internal fraud would have altered in the first place.[4]
Privacy
An identity record of this kind is sensitive personal data, and biometrics especially so. Collect the minimum that the verification actually requires, restrict access by role so that enumerators cannot read payment data and payment staff cannot export identity records, state a retention period, and do not circulate the register by email attachment. Most jurisdictions in the region now regulate this directly.
Sources
- [1]Performance Standard 5: Land Acquisition and Involuntary Resettlement — International Finance Corporation, 2012.
- [2]Good Practice Handbook: Land Acquisition and Involuntary Resettlement — International Finance Corporation, 2023.
- [3]Guidance Note 5: Land Acquisition and Involuntary Resettlement — International Finance Corporation, 2012.
- [4]Evicted and Abandoned: The World Bank's Broken Promise to the Poor — International Consortium of Investigative Journalists, 2015.
Olule Solomon
Lead Consultant, ValueSpace
Olule Solomon is Lead Consultant at ValueSpace, where he works on land acquisition and resettlement systems for donor-financed infrastructure in East Africa. He writes about the practical gap between what the safeguard standards require and what a project can actually evidence at completion audit.
Related reading
- Paying compensation to unbanked households without losing the audit trailCash payments are fast and unevidenced; bank transfers are evidenced and exclude people. How projects run both without gaps.
- Ghost claimants and compensation fraud: the controls that actually workWhere large payments meet weak identity records, diversion follows. Detection is cheap if the register was built for it.
- Data protection in a resettlement register: obligations nobody assignedA PAP register is thousands of people's identity, location, income and payment data. Most projects treat it as a spreadsheet.
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